Question 1

Can you get new nose pieces ?

Accepted Answer

Dear Grumpy,  
 
This answer is from RhinoSystems, the manufacturer of Naväge Nasal Care.
 
Absolutely! There are three different size Nose Pillows and they are available on Amazon.

For your reference, I've included the link here:

https://www.amazon.com/Navage-Nose-Pillows-Standard/dp/B06XGLPG9T/ref=sr_1_15?keywords=navage&qid=1659108056&sr=8-15

We appreciate your interest in Naväge.  Please let me know how I can be of further assistance. You can contact us directly by calling (800) 203-6400 from 8:30 a.m.-5:30 p.m., M-F, Eastern Time.

We’re here to help!

Best regards,

Terri

Question 2

The silicone sounds/looks hard in the video. Seems like it should be foam/spongy type material to clean these pieces, no?

Accepted Answer

Hi RGB21B,

This message is from RhinoSystems, the manufacturer of Naväge Nasal Care.

Great question! The Scrubber that's included with the the Custom Cleaning Kit is made of flexible medical grade silicone to allow for cleaning of hard to reach areas like the Nasal Dock, Nose Pillows and Drain tubes.

Best regards,

Samantha

Question 3

How do I be sure my navage is sufficiently clean  for multiple users?

Accepted Answer

Dear Tammy,

This message is from RhinoSystems, the manufacturer of Naväge Nasal Care.

The Naväge Nose Cleaner is engineered so the “before-rinse” (clean saline) and the “after-rinse” (waste saline) never touch. This makes the risk of spreading germs from one user to another relatively low.
 
That said, the best practice hygienically is for each user to have his or her own device.
 
However, if you are intent on sharing a Naväge Nose Cleaner, you can greatly reduce the risk of spreading germs by each user having his or her own Nasal Dock-Nose Pillow Combo.  The combo includes a Nasal Dock in your choice of white or teal, and a pair of Nose Pillows in your choice of standard, small, or extra large.

We recommend that you rinse your Naväge Nose Cleaner after every use and that you thoroughly clean it at least once a week. Here’s how:

Assemble Lower Tank to Mechanical Module to protect the battery compartment from getting wet.

Rinse the crushing chamber lid under very hot water for 30 seconds. This will melt away salt crystals, if any.

Rinse the drain and drain pipe by lifting the drain pull and running hot water through it.

Upper and Lower tanks, Nose Pillows, and Nasal Dock: Detach and hand-wash with dish soap.

Mechanical Module: Wipe the underside of the white Mechanical Module with a cloth dampened with dish soap. The Mechanical Module is not waterproof. Do not immerse or rinse the underside with running water, as this can force water into the battery compartment and cause corrosion.

We appreciate your interest in Naväge, and please let me know how I can be of further assistance. You can contact us directly by calling (800) 203-6400 from 8:30 a.m.-5:30 p.m., M-F, Eastern Time.

We’re here to help!

Best regards,

Brittany

NavageCustom Cleaning Kit

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